نوع مقاله : مقاله پژوهشی
نویسندگان
1 دانشجوی دکتری حسابداری، واحد بناب، دانشگاه آزاد اسلامی، بناب، ایران
2 استادیار گروه حسابداری، واحد بناب، دانشگاه آزاد اسلامی، بناب، ایران.
3 دانشیار گروه حسابداری، واحد تهران شرق، دانشگاه آزاد اسلامی ، تهران، ایران
4 دانشیار گروه حسابداری، واحد بناب، دانشگاه آزاد اسلامی ، بناب، ایران
چکیده
کلیدواژهها
عنوان مقاله [English]
نویسندگان [English]
In today's competitive world, banks seek to maintain their market share and gain more market share and retain their customers, thus improving quality, Enterprise risk management and performance are important factors in the survival of banks in today's world. In this regard, total quality management (TQM) and Enterprise risk management (ERM) is one of the most popular systems that Enterprise use to achieve a high level of quality. The present study uses the structural equation approach to investigate and prioritize factors related to factor analysis, total quality management factors and Enterprise risk management on improving banking performance with a case study of state-owned banks in East Azerbaijan province.
Findings indicate that total quality management and Enterprise risk management have an effective role in improving the performance of banks in East Azerbaijan province. Therefore, in general, by extracting such a model, a specific mechanism can be developed to evaluate, formulate a policy and improve the credit quality of the banking system.
کلیدواژهها [English]