شناسایی و رتبه بندی عوامل استراتژیک محیطی و سازمانی در برقراری اصول عملیات ناب در خدمات شهری؛ مورد مطالعه شهرداری همدان

Moden, Yasuhiro. What Makes The Toyota Productior System Really Tick, Industral Engineering, 1981, 36-46.
Poddighe, Francesco & Lombrano, Alessandro & Ianniello, Mario(2011), Lean production one-stop shop for municipal service, Public Administration and Management, (16)1, 1- 20
Omran aly, Wael. (2014). Lean Production Role in Improving Public Service Performance in Egypt: Challenges and Opportunities, Journal of Public Administration and Governance 4(2), 90-105.
Miao, X., (2011). Lean public management: How lean principles facilitate municipal governance reform in China. African Journal؟
Janssen, M., &Estevez, E. (2013). Lean government and platform-based governance—Doing more with less. Government Information Quarterly, 30 , S1–S8.
Hammer, M., & Champy, J. (1996). Reengineering the corporation: A manifesto for business revolution. New York: HarperCollins.
Li, x. & Reeves, G. (1999). A Multiple Criteria Approach to Data Envelopment Analysis, European Journal of Operational Research, 115, 507-517.
Nightingale, D. and Milauskas, R. (1999). Transittion-To-Lean Road Enterprise level. Progress Report, Lean Aerospace Initiative, Cambridge, 12-13.
Joosten, T. Bongersi, I. & Janssen, R. (2009). Application of lean thinking to health care: issues and observations, International Journal for Quality in Health Care, 21(5), 341-347.
Emiliani, M.L. (2007). Better Thinking, Better Results, USA: The Center for Lean Business.
Hines, P. Holweg, M. & Rich, N. (2004).Learning to evolve: a review of contemporary lean thinking. International Journal for Operational Production Management, 24, 994–1011.
Gutierrez, J.J. (1999). Strategic Planning: What Works ... and What Doesn’t, Confrence Presentation with Paper, American Productivity & Quality Center, 1-25.
Janssen, M., & Joha, A. (2006). Motives for establishing shared service centers in public administrations .International Journal of Information Management, 26(2), 102–116.
Harald, A. K., Simons, F. E., Widdershoven, A. M., Visse, M. 2013. Experiences of leaders in the implementation of Lean in a teaching hospital—barriers and facilitators in clinical practices: a qualitative study BMJ Open 2013; 3:e003605.
Kavangh S, & Krings, D. (2011). The 8 sources of waste and how to eliminate them, Government Finance Review.18-24.
McQuade, D. (2008). New Development: Leading Lean Action to Transform Housing Services. Public Money & Management, 1(28), 57-60.
- Shayne, K. & Krings, D. (2011). The 8 sources of waste and how to eliminate them, Government Finance Review.18-24.
Teeuwen, B. (2011). Lean Process Improvement, Government Finance Review, 67-69.
Womack, J.P. & Jones. D.t., & Roos, D. (1996), The Machine That Changed the World: The Story of Lean Production, New York: H arper Perennial.
Womack, j. gones, d. (2003). Lean thinking, London: Simon & Schuster